1. By completing and submitting this form, you acknowledge and agree to the following:
Non-Contracted Customers
i. Support services, including remote assistance and engineer site attendance, may be chargeable.
ii. Charges will be applied in accordance with our current service rates and terms in effect at the time the work is carried out.
Contracted Customers
i. Support services will be provided in accordance with the terms and conditions of your active maintenance or support agreement.
ii. Any services requested that fall outside the scope of your agreement may be subject to additional charges at the applicable rates in effect at the time the work is carried out.
2. Vindex Systems will endeavour to rectify any faults as detailed on the submitted form. However these charges will be levied in the event of us being able or unable to rectify the detailed fault.
3. The charges detailed on this form do not cover any replacement parts. If in the case of hardware failure the engineer will advise, and with permission replace parts available to them and/or a quotation will be prepared for the parts required.
4. In the event of remedial works being required to rectify a fault a report will be generated and a quotation forwarded to you.
5. Please note that maintenance contracts do not cover the cost of warranty replacement parts or third party damage, be it deliberate or accidental.
6. Remote Support Connection is made via TeamViewer ™ and a support link will be forwarded where required.
7. Premises located within the London Congestion Zone shall be charged an additional charge at cost price.
