Vindex Systems believe there will always be a requirement for preventative and reactive maintenance support to ensure our customers gain the greatest return on their investment. It is as important for a provider to have investment in spare parts, training and infrastructure as it is for the customer to be advised correctly on what to buy in the first place. Our dedication to customer support and our commitment to the above principals allows our focus to be on fix times and not simply response times.
At Vindex Systems we strongly believe that prevention is better than cure. However, we are realistic enough to know that electronics are very often quite simply go or no-go, so being able to respond quickly to a client’s servicing need is also very much a priority.
Each customer is provided with a tailored service and support agreement ensuring that key business infrastructure is maintained without the client paying the unnecessary fees built into standard support contracts.