Job Reference: VS015     |    Job Position: Full Time

Job Title: Service Engineer 

Department: Service 

Reporting to: Customer Services Manager 

Hours of Work: Shift Work and Out of Hours Call Outs

Role Purpose:

Responsible for the installation, commissioning, maintenance and servicing of CCTV, Access Control, ANPR, Fire and IDS systems across the UK. This will involve visiting customer sites and as such the individual must be customer focused at all times. The individual must be prepared to work within and as part of a team, be able to interact with colleagues, clients and other trades in a professional and tactful manner, and in doing so present a positive image of the Company. This will involve working from ladders and cherry pickers at most sites.  The Service Engineer will report into the Customer Services Manager and will involve close liaison with the Operations Manager.

Main Responsibilities:

  • Managing all paperwork
  • Ensure customer expectations are met
  • Managing workload
  • Quality Management
  • Maintaining 1st fix standards
  • Achieving company KPIs for attendance, in line with the clients SLA
  • Out of hours callouts
  • Teamwork and collaboration
  • Problem solving
  • Customer service
  • Ensure that guidelines and standards of work expected by Vindex Systems are understood and met
  • Ensure that follow-up work requirements are referred back to the appropriate staff within Vindex to enable necessary action and recommendations to clients.
  • Maintain a professional appearance and manner at all times, consistent with client and company expectations, and in doing so help to promote the image of the Company.
  • Set a good example to colleagues by observing and obeying all company rules and regulations, complying with all site regulations, and safeguarding Company property.
  • Set a good example to colleagues by completing all necessary Company documentation punctually and in accordance with any guidelines or schedules issued (including Time Sheets, Expense Claims and Site Reports)
  • Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.

The above list is not exhaustive but aims to provide a broad range of duties and key responsibilities of the post

Key Competencies:

  • Analytical and Diagnostic Skills
  • Planning
  • Communication, both verbal and written
  • Time keeping
  • Flexible approach to work and be prepared to work extra hours as and when required, including occasional out of hours/weekend call outs.
  • Experience with the Intellex, CCure, Genetec, VideoEdge, Milestone and Axis
  • Willing to help and contribute to the success of the Company at all times;
  • Commitment to delivering excellent customer service.
  • Desire to share knowledge within a team environment.
  • Being self-motivated and confident
  • Being practical and highly adaptable
  • Team player, but willing to accept responsibility.
  • Co-operative and helpful at all times
  • Cover Letter

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